Terms

Valid from 03.08.2020

KOW webshop (later also used “webshop”)

Kainuun Rastiviikko ry
2524242-8
Ketunpolku 1, Tieto 1, 87100 Kajaani
044-5123517
info(at)rastiviikko.fi

KOW webshop sells products to private persons within Finland and the EU. No VAT is added to the prices of the products (Article 4 of the VAT Act). We reserve the right to the price and delivery cost changes.

Placing an order

You can order products in the web shop by placing products in the shopping basket and paying for them in the web shop’s checkout. All customer information is handled confidentially. The customers contact information (given when placing the order) is not used for anything else but the delivery of the order and for the resolving issues of the order, unless specifically stated otherwise. In accordance with the Privacy Policy, the Kainuu Orienteering Week Privacy Policy is available here. When ordering from our web shop you are expected to have acquainted and committed yourself to the terms and conditions valid at the time of purchase.

Paying for your order and payment options

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact:

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

Online Bank Payments

You can pay your order using any of the online payment buttons of the Finnish banks. When you are using the online bank codes provided by your own bank and you want to pay for your purchase, you will be redirected for a while to your own online bank service where you can pay for your order directly from your bank account. The recipient for the payment is Paytrail Oyj, which is the payment service provider in our web shop.

Card Payments and MobilePay by Visa, Visa Electron, Mastercard, Eurocard and American Express

Paying with a credit or debit card is always easy and safe in our web shop. Card payments and MobilePay payments in our webshop are provided by Paytrail Oyj. During the transaction, all card information will be handled through a secure connection. Card numbers are not recorded in Paytrail Oyj or the webshop’s systems; the card data is processed by the technical service provider Nets.

Payments with the Siirto App

Our web shop offers easy and secure mobile payments using the Siirto App. Siirto is a new version of online banking payments. Siirto App payments can be made via Nordea’s Siirto App, Pivo App and with OP Mobile. When using a mobile device for the payment the Siirto App you use opens automatically. When using a computer’s browser, you can add your phone number in the space provided and accept the payment in the Siirto App you use. The payment will be debited from the bank account you have saved in your Siirto App.

Payment by invoice or part payment

Collector invoice and installment

You can pay your purchases up to 5000 € with the help of Collector Invoice / Part Payment. Collector Invoice offers you always 45 interest-free* payment days. (*Payment time interest is 0%, notification fee 3,80 € will be added to the first invoice.) 

You can pay the whole invoice by the due date or alternatively choose to pay in 1-36 monthly payments. 

The Part Payment plan starts automatically if you pay the lowest amount of the month, which is marked on your invoice. If you wish, you can also pay bigger part payment amounts or pay off the whole amount of the invoice. 

The monthly interest is 1,6 % per month, which equals in the nominal annual interest of 19,20 %. A notification fee 3,80 € will be added to the invoice monthly, whereupon the real annual interest calculated for a purchase of 1000€ is 21,3 %. 

When you choose the Collector Invoice / Part Payment you receive your goods before you pay for them. This makes product exchanges and returns safer and more flexible. 

The Collector Invoice / Part Payment is available for a person who is at least 18 years of age and has an immaculate credit rating. We will carry out a credit rating check along the order. Late payments and unpaid invoices will be charged with a reminder fee 5 € and the monthly interest rate 1,6 % for the delayed time. 

In order to pay the invoice in installments and sign a credit agreement, you must pay the minimum amount by the due date and sign the credit agreement with Collector Bank. Please see (oma.collector.fi) on how to sign the agreement. 

You can see the terms and conditions for Collector Invoice / Part Payment from the following links:

General invoice and account credit
terms: https://www.collector.se/upload/Partners/Agreements/SVM/Credit_terms_FI.pdf

The Standard European Consumer Credit
Information: https://www.collector.se/upload/Partners/Agreements/SVM/SECCI_EN.pdf 

The creditor is Collector Bank AB.

Jousto invoice and installment

Jousto invoice and installment is a domestic service that makes your purchase fast and safe. Jousto is intended for Finnish individuals over 20 years of age who have managed their finances properly.

Flexibility gives you 30 days of non-interest payment. A € 2.90 billing fee will be added to your purchase. Once you receive the invoice, you can decide whether to pay it in full or in installments. In installments you can pay for your purchase in up to 36 installments, starting from € 9.90 / month. The cost of Jousto installment is € 3.90 / month and a credit rate of 19.90%. You can use Flexible to pay for purchases of between 30 and 3000 euros.

Buying with Jousto is safe. With the first purchase, you make a strong electronic identification. As a returning customer, you can easily identify yourself with a one-time code sent to your phone. We make a real-time, automated credit decision with each purchase. The transaction and the transmission of information always take place in a secure context. The invoice will be sent by email. The lender is Aurajoki Nordic Oy.

Read more about Jousto at www.jousto.com. Jousto is the most convenien form of payment for online shopping.

Order and payment confirmation

After a successful order an order confirmation will be sent into your email. In addition, you will receive a payment confirmation email from Paytrail. To be able to receive order and payment confirmation emails you are required to fill in your email address when placing an order.

Delivery and costs

The delivery costs will be stated after you have chosen a payment and delivery method. We deliver orders as registered or unregistered mail, of which registered mail is trackable with a tracking code.

Delivery time

Our usual delivery times within Finland are 2-7 days depending on the order and delivery method. We are not responsible for delayed deliveries caused by force majeure or any damage due to delayed delivery. We will notify our customers of any exceptions in delivery times on the front page of our web shop.

Terms for product exchanges and returns

You have a legal right according to the consumer protection law of Finland to exchange products or return your order or part of it within 14 days of receiving the order. The right of return is only applicable to unused, re-sellable products in their original packing. Return costs are the customer’s responsibility.

When returning an order, please attach your name and contact information as well as your bank account number for money refunds. We will refund the full amount paid within [14 days] of receipt of the notice of cancellation if the product has been returned or has been proved to have been delivered by mail to the return address.

Return your order to:
Kainuun Rastiviikko ry
Ketunpolku 1, Tieto 1
87100 Kajaani

For digital content and services, you waive your right to cancel the service or digital content before the cancellation expires.

Cancellation of an event

If the event has to be cancelled due to bad conditions or emergency (Force Majeure). In this case, the customer is entitled to a event product (parking tickets, bus tickets and meal ticket) refund of the sum paid to Kainuu Orienteering Week. The processing fee is deducted from the order amount 5 € / order.

Non-redeemable package

Failure to redeem is not the same as a refund or cancellation. For non-redeemed packages not subject to a separate cancellation notice, we will charge shipping charges.

Problem situations

In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, you are required to notify the relevant party or parties stated in the terms and conditions within 14 days. If the order has been damaged during delivery, a complaint must be filed with the carrier company immediately.

Complaint

All complaints related to delivery must be made within 14 days of receipt of the product at the Kainuu Orienteering Week office (Ketunpolku 1, Tieto 1, 87100 Kajaani, tel. +358 44 5123517, email: info@rastiviikko.fi). As a rule, a defective product is replaced by a replacement product. If this is not possible, it may result in a price reduction or trade dismantling.

If the dispute cannot be resolved by negotiation between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi).

Before submitting the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advisers' Office (www.kkv.fi/kuluttajaneuvonta).

Consumer disputes concerning webshop can be resolved online through the European Commission's Dispute Resolution Forum (the so-called ODR Forum) http://ec.europa.eu/odr. To initiate proceedings in the ODR forum, the consumer can use the webshop customer service e-mail address info@rastiviikko.fi. A Finnish consumer who has a dispute with a Finnish webshop should first contact the Consumer Advice Center (www.kkv.fi/kuluttajaneuvonta) to find out.